These terms and conditions must be delivered or sent to any customer for ordering, which implies full and unrestricted agreement with these conditions, to the exclusion of all other documents issued by the seller, those having indicative value. Present order is therefore firm and final.
The payment is made under the conditions provided in the order. Any purchase is normally payable in cash and without discount at time of order.
OPIA Technologies holds in stock the products described on the website www.eyeprim.com.
If, despite the care taken by OPIA Technologies inventory management for products offered through the site, a product was out of stock, the buyer will be notified by email of a delay a shipment or a refund offer.
According to your country, the shipping costs are fixed and included in all our offers. Shipping costs appear on the order and on the invoice.
All packages are sent by registered post (Colissimo La Poste) so please allow 3-5 working days for delivery (orders placed on a weekend or bank holiday will not be processed until the next working day).
If you have not received your order within 7 working days please ring our customers service number, +33 43 44 86 41 or email at email@example.com.
If you are ordering from outside European Union and USA, please call our Customer Services number +33 43 44 86 41 for exact pricing.
Returns & Refunds Policy
Our returns policy does not affect your legal rights under the distant selling regulations or other legalisation.
For a refund or exchange of any product that you are not happy about after you have received your goods, you can return any OPIA Technologies products to us for a full refund. The goods must be accompanied by the delivery note. The items must be unused and returned in the original packaging within 2 weeks of receipt.
We cannot accept back any used products.
Our customer services team can be contacted on +33 43 44 86 41 or email at firstname.lastname@example.org to assist you.
Please allow at least 2 weeks to process your refund once we have received your returned goods. The refund will be credited to your account that was used to pay for the original purchase.
If you have given an e-mail address we will send you an e-mail confirming that we have refunded your account.
Please note that OPIA Technologies will only refund the delivery charge in the instance of incorrect, damaged or faulty goods.
This does not affect your statutory your legal rights.
If for any reason you have an issue that cannot be resolved by the OPIA Technologies customer services team, you will need to be put your dispute into writing.
This needs to be sent to the Commercial Director, OPIA Technologies, 17, rue Moreau, 75012, Paris France
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable French Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .fr and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
OPIA Technologies will not store any financial details (credit or debit card numbers). If you purchase directly on the website the card details are not passed to OPIA Technologies by Paypal.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We use your information only for the following purposes:
Processing your orders;
For statistical or survey purposes to improve this Website and its services to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
We will not release your Personal Information to any company for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.